| Titre : |
English for telephoning |
| Type de document : |
texte imprimé |
| Auteurs : |
David Gordon Smith, Auteur |
| Editeur : |
Oxford ; New York : Oxford University Press |
| Année de publication : |
2007 |
| Importance : |
64 p. |
| Présentation : |
ill. en coul., couv. ill. en coul. |
| Format : |
26 cm |
| Accompagnement : |
1 disque optique numérique (MultiROM) |
| ISBN/ISSN/EAN : |
978-0-19-4597927-8 |
| Note générale : |
Le MultiROM contient des extraits de conversation, des exercices intéractifs et du vocabulaire; CECR = Cadre européen commun de référence pour les langues. - Réimpressions : 2015, 2016. - Niveau B1-B2 du CECR |
| Langues : |
Français (fre) |
| Mots-clés : |
English (language) Vocabulary Study and teaching Business and business language. |
| Résumé : |
This resource is for learners who need to communicate confidently and effectively over the phone in English. Learners learn how to sequence a conversation and telephone communication strategies, as well as teach typical expressions that allow learners to talk on the phone successfully and confidently. Table of contents: * 'Should I put you through?' (telephone basics: identifying yourself, getting through. Finding excuses, dealing with communication problems) * "Could you spell me?" (exchanging and verifying information, spelling on the phone, saying email addresses) * "Let me get back to you on that" (voice greetings, leaving and taking messages, prepositions) * "When would it be convenient for you? " (making and confirming arrangements, saying times and dates, no more prepositions, mobile phone calls) * "I'm so sorry" (making and handling complaints, a technical helpline, advice for customer service by phone) * "How does that sound to you?" (making and reacting to proposals, reaching agreements). |
English for telephoning [texte imprimé] / David Gordon Smith, Auteur . - [S.l.] : Oxford ; New York : Oxford University Press, 2007 . - 64 p. : ill. en coul., couv. ill. en coul. ; 26 cm + 1 disque optique numérique (MultiROM). ISSN : 978-0-19-4597927-8
Le MultiROM contient des extraits de conversation, des exercices intéractifs et du vocabulaire; CECR = Cadre européen commun de référence pour les langues. - Réimpressions : 2015, 2016. - Niveau B1-B2 du CECR Langues : Français ( fre)
| Mots-clés : |
English (language) Vocabulary Study and teaching Business and business language. |
| Résumé : |
This resource is for learners who need to communicate confidently and effectively over the phone in English. Learners learn how to sequence a conversation and telephone communication strategies, as well as teach typical expressions that allow learners to talk on the phone successfully and confidently. Table of contents: * 'Should I put you through?' (telephone basics: identifying yourself, getting through. Finding excuses, dealing with communication problems) * "Could you spell me?" (exchanging and verifying information, spelling on the phone, saying email addresses) * "Let me get back to you on that" (voice greetings, leaving and taking messages, prepositions) * "When would it be convenient for you? " (making and confirming arrangements, saying times and dates, no more prepositions, mobile phone calls) * "I'm so sorry" (making and handling complaints, a technical helpline, advice for customer service by phone) * "How does that sound to you?" (making and reacting to proposals, reaching agreements). |
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English for telephoning